The bus was late. Am I entitled to a refund?
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No. KCTI makes every effort to provide on-time service. However, due to weather, traffic or
unforeseen mechanical issues, we cannot guarantee its departure and arrival times. KCTI is not
liable for any inconvenience or expenses caused by such a delay.
Can I cancel my bus ticket before I travel?
Yes, however we require 12 hours notice be given prior to your departure time. A 20%
surcharge will be applied if purchased via the KCTI Travels website. Please note, it may take up
to 72 hours for a refund to show up in your account. If a ticket was purchased through an
alternate website, their policy applies for refunds.