Q1) Is it cheaper to buy tickets on www.KCTI.ca?

Ticket prices are the same as buying a ticket while boarding the bus

Q2) What do I do if my bus is cancelled or rescheduled?

If your bus is cancelled, we will contact you with further instructions on the E-mail you provided when you created an account on www.KCTI.ca, so please make sure that you enter a correct E-mail address.

Q3) Can I bring my pet on the bus?

Sorry, pets are not allowed in the bus

Q4) Can I bring my bicycle on the bus?

We don't have such facility for carrying a bicycle but we might consider it in future

Q5) What do I do if my bus is cancelled or rescheduled?

If your bus is cancelled, we will contact you with further instructions on the E-mail you provided when you created an account on www.kcti.ca, so please make sure that you enter a correct E-mail address

Q6) Can I cancel my bus ticket before travel?

Yes, you can cancel your ticket up to 12 hours before the departure time stated on the purchased ticket, and receive a partial refund by deducting 20% of the actual ticket price.

Q7) Data protection / Data safety

Personal data from the order are collected, processed and used in accordance with the provisions of applicable Privacy laws. More information can be found here

Q8) Payment procedure

Mode of payments shown on our website are the ways to process the payment

Q9) is there any online booking fee?

No, booking tickets online is free of cost

Q10) Inquiries / Contact

If you have any questions related to online ticket orders, please use our contact form, which you can find here

Q11) Why do I have to enter my E-mail Address?

In the event that a bus departure is cancelled, we need your e-mail address to be able to inform you about the cancellation and alternative travel options. Any concerns? Please read our Privacy policy

Q12) The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?

No. KCTI is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures