**Covid-19** - Based on public safety norms, customers are required to wear face mask while travelling/boarding the bus. Safety of our passengers and employees are of the utmost importance. We will be following safety guidelines and also ask our customers to please do their part to ensure their own and other's safety and well being.

Frequently asked questions



Q1) Is it cheaper to buy tickets on www.KCTI.ca?

Ticket prices are the same as buying a ticket while boarding the bus.

Q2) What do I do if my bus is cancelled or rescheduled?

If your bus is cancelled, we will contact you with further instructions on the E-mail you provided when you created an account on www.KCTI.ca, so please make sure that you enter a correct E-mail address.

Q3) Can I bring my pet on the bus?

Sorry, pets are not allowed in the bus.

Q4) Can I bring my bicycle on the bus?

We don't have such facility for carrying a bicycle but we might consider it in future.

Q5) Can I cancel my bus ticket before travel?

Yes, you can cancel your ticket up to 12 hours before the departure time stated on the purchased ticket, and receive a partial refund by deducting 20% of the actual ticket price.

Q6) Data protection / Data safety

Personal data from the order are collected, processed and used in accordance with the provisions of applicable Privacy laws. More information can be found here.

Q7) Is there any online booking fee?

No, booking tickets online is free of cost.

Q8) Inquiries / Contact

If you have any questions related to online ticket orders, please use our contact form, which you can find here.

Q9) Why do I have to enter my E-mail Address?

In the event that a bus departure is cancelled, we need your e-mail address to be able to inform you about the cancellation and alternative travel options. Any concerns? Please read our Privacy policy.

Q10) The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?

No. KCTI is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures.

Q11) Can I charge my phone?

Yes there are charging ports.

Q12) Is there wifi?

No.

Q13) What luggage am I allowed?

A carry-on and suitcase weighing up to approximately 23kg (50lbs). Extra luggage may be brought for an extra charge.

Q14) Is the bus wheel-chair accessible?

No.


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